Simplifies, accelerates the resolution of approximately 100 incidents per month
IT services and software development company PureSCM has deployed CA Technologies Service Management and Unified Automation capabilities into value roadmaps to enable integrated and automated IT service delivery.
PureSCM and its customers are provided with several business advantages by responding to changes, incidents and requests by incorporating CA Technologies Business Service Innovation.
PureSCM has deployed CA Technologies service management services to optimise development, and to improve productivity and customer satisfaction.
CA Service Desk Manager and CA Service Catalog form the basis of IT service level management for PureSCM simplify and accelerate the resolution of approximately 100 incidents per month, said the company.
CA Process Automation enables PureSCM to implement workflows that are automated and auditable and assign a specific cost to every client change request.
They also help bring the capabilities of CA Service Desk Manager, CA Service Catalog and CA Automation Suite for Clouds together by providing basic process automation and integration.
PureSCM president and CEO Warren McCall said the CA Technologies services integrate with each other and other management tools to simplify PureSCM deployments and enable consistent IT service management across traditionally siloed departments operating in a hybrid IT environment.