Many Skype users around the world were unable to use its free PC-to-PC VoIP service yesterday because of software problems, said the company.
Our engineering team has determined that it’s a software issue and it should be resolved within 12 to 24 hours, Skype said on its web site yesterday.
Late yesterday afternoon, the company apologized for not updating its users in a timelier manner. The Skype system has not crashed or been victim of a cyber attack, it said. This problem occurred because of a deficiency in an algorithm within Skype networking software. This controls the interaction between the user’s own Skype client and the rest of the Skype network.
It was not clear how many users were affected. Some industry watchers said users in certain parts of South America, the US, Germany and Finland were without service for as long as 14 hours.
Skype has temporarily disabled new downloads while it fixes the issue. It asked existing users to enable the program to keep running. The company also said it was working around the clock in an attempt to resume normal service quickly, and that it would update its corporate blog with developments.
Skype, which was bought by eBay in October 2005 for about $2.1bn, has almost 220 million accounts in total.