Document Sciences has announced that Storebrand, a provider of financial services, has implemented the xPression software suite, on-demand customer communications management systems for personalizing contracts, policies, statements, correspondence and other critical client communication.
Document Sciences stated that following a six-month pilot project, Storebrand implemented xPression across five business units to consolidate the creation of customer communications, improve time-to-market, and reduce costs.
The xPression software suite offers advanced customer communications capabilities, fulfilling the needs of organizations that want to optimize the customer experience through the production and delivery of personalized, interactive business communications for print, email and the web.
David Botten, general manager EMEA at Document Sciences Europe, said: Using xPression, Storebrand has achieved their goal of unifying client-facing communications, presenting a consistent brand and message to their customers. In addition, the clear and professional presentation of services has helped Storebrand attract and retain customers.
Terje Ravnsborg, IT manager at Storebrand, said: Time-to-market was an important factor for us, and xPression gave us this capability, along with an easy-to-use solution that integrated smoothly with our existing administration systems. Most of our customer communication is now managed via one system, and all expertise and competencies are now shared by a team of people, rather than in individual silos.