SunGard EXP, a subsidiary of SunGard Data Systems, has selected BancTec to execute outsourced payment processing services for EXP Mailing clients, including payments extraction, preparation and processing.
EXP Mailing is a single-source solution for the design, printing, processing, distribution and mailing of consumer documents, such as account statements, for companies in the financial services and utilities industries. The partnership with BancTec will allow SunGard EXP to offer its clients processing of inbound payments, in addition to existing outbound mailing services.
Many of our clients would prefer to deal with only one vendor for both outbound and inbound payment correspondence – and by working with BancTec, we are able to achieve this, said Wayne Dove, senior vice president for SunGard EXP Mailing. We are delighted to partner with a provider like BancTec, which maintains a superior service platform for the outsourcing of payment processing.
BancTec’s business processing outsourcing (BPO) offering provides SunGard EXP with powerful reporting tools that track key process metrics (volume, error rates, exceptions, cycle time), as well as an optional web-enabled dashboard. These tools help BancTec clients efficiently oversee the BPO process.