The City of Vancouver, Canada has selected enterprise case management solutions provider Lagan to support its single non-emergency 311 contact center.
The Lagan solution will allow the city to provide reliable, consistent responses to citizen requests, track service requests and response times and provide feedback to departments on incoming information and service requests, said Lagan.
Des Speed, CEO of Lagan, said: We are impressed by the progressive nature of the City of Vancouver and are pleased to power the city’s enterprise-wide customer service initiative. Lagan 311 is inherently designed to help the City of Vancouver deliver on its promise to achieve service excellence.
