Lack of training and management backing are thwarting UK companies’ plans to adopt ITIL and drive competitiveness. Seven out of 10 UK IT managers said they were not equipped to move to the ITIL (IT Infrastructure Library) version 3 standard for best practice in service management, according to research by UK training company ILX Group.
Even though 61% of the 100 senior IT managers questioned believed that having staff qualified in ITIL would boost their competitiveness, most of them admitted that staff were ‘too busy’ to take the time out to train. Only 17% had set a timeframe for ITIL adoption.
Barriers to adoption persist due to fear of change and unwillingness to commit resources, said Eddie Kilkelly, operations director at ILX Group.
Speaking to Computer Business Review before its May launch, ITIL v3 chief architect Sharon Taylor said the objective was to move ITIL into the boardroom.
Historically, ITIL has been a grassroots discovered pathway. Now it’s also being looked at high levels of the organization because it’s being looked at as a mechanism to solve business challenges, said Taylor.
But ILX’s research showed that there is some way to go before ITIL penetrates boardroom consciousness. Some 54% of the IT executives claimed their management did not fully understand the benefits of ITIL.
The survey found that the manufacturing was the least prepared sector with only 9% respondents claiming they were ready for migration. Retail and distribution companies were also struggling to implement ITIL.