Universal Warranty Corporation, a subsidiary of GMAC Insurance, has introduced a web-based application, Sales Driver, to streamline vehicle service contract sales for its automotive dealers across the US.
According to the company, Sales Driver streamlines the vehicle service contract sales process by combining a number of complex manual processes into one online application. This will simplify the service contract pricing options available to customers and help improve dealer efficiency by eliminating agreement submission errors that result in returned contracts to the dealer.
Sales Driver responds to the average customer’s criticism that too much time is spent in the finance and insurance (F&I) office once he or she decides to purchase a vehicle, explained Jeff Moon, president of Universal Warranty Corporation (UWC). Dealers can provide customers with instantaneous, precise quotes for our VehicleOne service contract and GAP products by simply entering the vehicle identification number into the tool. Also, all of the necessary forms can be printed directly from the portal, saving the customer and dealer from follow-up phone calls.
The online tool is part of UWC’s ongoing effort to improve its customer service.