Virgin mobile’s Australian arm is to cut 35 jobs when it closes a Sidney based telesales center on Friday. The company is closing the city center office, which has been operating for 18 months, because it is selling more phones through other outlets.
The company has decided that it will no longer sell over the phone, instead it is realigning the business to where customers have previously bought their phones. Despite the job cuts Virgin Mobile customers will still be able to access a call center for service queries.
The 35 job cuts are all call center and support staff, some of these employees have opted to take what the company calls a ‘generous’ redundancy package. However, the Australian Services Union (ASU) is requesting reassurance from Virgin Mobile that it will not cut any more jobs.