Vonage UK has announced a deal with inQ, a provider of live chat solutions, to re-create an in-store shopping experience online with an aim to increase sales.
When inQ’s ChatCommerce services are operational, visitors to the Vonage site will be able to take part in live online ‘chats’ with real Vonage representatives. All aspects of the ChatCommerce service will be managed under one roof by inQ.
Bernard Louvat, CEO of inQ, said: We have made great strides in the European markets and are excited to have Vonage UK as one of the first clients. We share a passion for innovation and we look forward to sharing our expertise to help Vonage leverage the online channel to increase sales and lower its cost per acquisition.