For many companies, risk aversion still drives IT. Given that today’s businesses depend upon digital services, IT organizations have traditionally and prudently prioritized reliability and predictability. If an IT service becomes unavailable, often some portion of the business stops. And if the business stops even for just a few moments, revenue can be impacted. Modern business demands fast and flexible IT. This new reality is causing a shift in priorities – Modern IT organizations favor speed and agility over predictability and reliability. For modern IT organizations, focusing on reliability and predictability is a losing battle and, as a result, aging IT organizations—as defined by ESG research—are struggling.
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